Mumbai domestic Terminal 1. Friday evening.
Automated check-in kiosks near the terminal entrance are busy. Each kiosk has its own queue.
A harried guy walks in, quickly scans the kiosk
queues and joins the one that seems to have the least number of people.
A few minutes on, he raises his head from his phone, only to realise that his queue has hardly moved.
A family with two young kids are hogging the kiosk. Kids are cranky. Parents are struggling at the machine - part unfamiliarity, part distraction from kids. The other queues are moving faster. #Harriedguy regrets his choice momentarily. Should have anticipated this, he thinks.
Then something tickles inside him.
He walks to the front and offers help to the family. They are done within 30 seconds. As he walks back to his place, a few in the queue thank him.
His own turn comes a few moments later. While waiting for the machine to print his boarding pass, he realises: Return on Investment (ROI) in #kindness is high. When you help one, you may be unknowingly helping others, and yourself.
#kindnessiscontagious
#Takeownership
#Makeadifference